Cancellation Policy

1. Service Cancellation Request

Customers may cancel their Internet/Broadband connection by contacting:

Required details:

• Registered Name
• Registered Mobile Number
• Connection Location
• Reason for cancellation (optional)

2. Notice Period

• 48-hour notice required for standard connections.
• 7-day notice may apply for corporate/leased-line services.

3. Plan Charges After Cancellation

• Prepaid plans are non-refundable once activated.
• Remaining validity or unused days are not refundable.
• Postpaid plans: charges apply until the cancellation date.
• Outstanding dues must be cleared before cancellation.

4. Equipment Return Policy

• ONT/Router/Accessories on rental/returnable basis must be returned in good condition.
• Damage or non-return will incur applicable charges.
• Purchased devices do not need to be returned.

5. Early Cancellation for New Installations

• Installation charges are non-refundable once installation is completed.
• Plan amount is refundable only if eligible under refund policy.

6. Cancellation Due to Technical Feasibility Issues

• Alternate solutions or relocation may be offered.
• If service cannot continue, cancellation proceeds without penalty.
• Refunds follow the Refund Policy.

7. Automatic Cancellation

• Non-payment beyond grace period.
• Misuse or violation of service terms.
• Illegal activities or regulatory issues.
• Such cancellations are not eligible for refunds.

8. Impact on Add-On Services

• Static IP, router rental, mesh Wi-Fi, and other add-ons will terminate automatically.
• No refund for unused add-on validity.

9. Record of Cancellation

• Confirmation will be sent after cancellation request is processed.
• Equipment verification (if applicable).
• Account closure after dues clearance.

10. Policy Updates

Updates to this policy will be posted on our website/app.