Terms & Conditions

Please read these terms carefully before using our services.

1. General

  1. Elconnect India Pvt. Ltd. is a licensed Class C Internet Service Provider, operating from its registered office and providing broadband and related services to residential and commercial users.
  2. The Subscriber wishes to avail internet services from Elconnect India Pvt. Ltd. ("Elconnect") at their residence or business location under these Terms & Conditions.
  3. The Subscriber is responsible for obtaining any statutory permissions, licenses, or approvals required for using the internet connection at their premises.
  4. If the Subscriber changes their local cable provider or network operator without the authorization of Elconnect, the company reserves the right to immediately discontinue internet services without liability.
  5. Field support is available only between 8:00 AM and 7:00 PM. For issues arising outside this period, the Subscriber must contact the customer care team through the provided helpline.
  6. Subscription charges must be paid before the due date to avoid interruption of services.
  7. Commercial users must share their network layout diagram with Elconnect and update it whenever modifications are made. A copy of the updated diagram must be displayed at the Subscriber's premises.
  8. All service-related complaints, internet issues, or cable interruptions must be reported only through the official customer care contacts.
  9. If Elconnect detects any illegal, unlawful, or suspicious activity being carried out using its internet services, the service will be terminated immediately. The Subscriber shall bear full responsibility for any legal consequences or investigations by authorities.
  10. The Subscriber shall comply with all rules, regulations, and guidelines issued by the Government of India, TRAI, and other applicable authorities. Any violation is the sole responsibility of the Subscriber.
  11. The Subscriber is not permitted to resell, redistribute, or share the internet connection provided by Elconnect with third parties.
  12. Elconnect reserves the right to modify, update, or introduce new Terms & Conditions at any time. The Subscriber agrees to abide by the updated policies.
  13. Subscribers must ensure that all equipment they use for internet access is lawful and compliant with government norms. Usage of unauthorized devices or software is prohibited.
  14. Elconnect aims to provide an average uptime of 95%, subject to fiber/cable condition, local infrastructure, and force majeure events. Network availability will be monitored at the Subscriber's router/node connected to the Elconnect network.
  15. Public/Private IP addresses or login credentials provided by Elconnect must not be used for spam, call termination, hacking, tampering, or any unauthorized activities.
  16. For service disconnection, the Subscriber must submit a written request and obtain an acknowledgment from Elconnect.
  17. The Subscriber is advised to periodically check the official portal to verify that Elconnect is the active internet bandwidth provider.
  18. Devices such as ONT/Router/Media Converter/Android Box provided by Elconnect remain the property of the company. Upon disconnection, the Subscriber must return all equipment in good working condition along with original packaging.

2. Statutory Compliance

  1. The Subscriber shall not use the Internet to access, publish, transmit, or distribute objectionable, obscene, illegal, copyrighted, or unauthorized content.
  2. The Subscriber shall not engage in anti-national activities, network intrusions, hacking attempts, or any actions that compromise national security.
  3. The Subscriber shall not use unlawful hardware, tamper with network security, or attempt to bypass system controls.
  4. Internet usage shall comply with all applicable laws including the Indian Telegraph Act, Indian Wireless Act, TRAI Act, and ISP License terms.

3. Liability Disclaimer

Elconnect is not responsible for any third-party transactions, services, or content accessed through the internet.

Elconnect and its employees shall not be held liable for loss of business revenue, loss of data, service interruptions, equipment failures, or network downtime caused by external factors.

4. Refund Policy

All plans are prepaid. No refund or cancellation is allowed after service activation. Refunds are issued only when service feasibility is not possible and processing may take 4–6 weeks.

5. Force Majeure

Elconnect shall not be liable for delays or failures caused by natural disasters, fire, power failures, epidemics, government actions, strikes, riots, or other unavoidable conditions.

6. Subscriber Identification

Subscribers must provide a recent photograph and valid address proof such as Aadhaar, Voter ID, Passport, Driving Licence, or Electricity Bill. This agreement is valid once the Registration/Application Form is signed.

7. Jurisdiction

Any disputes arising from this agreement fall under the jurisdiction of courts located in Anantapur, Andhra Pradesh.