Refund Policy

1. General Refund Terms

• All payments made toward internet plans, installation, devices, or service charges are generally non-refundable.
• Refund requests must be submitted through official support channels.
• Refunds are processed after verifying customer account details and payment records.

2. Refund Eligibility

2.1 Service Not Installed

• 100% refund of installation charges.
• 100% refund of plan/advance payment.
• Processing time: 3–7 working days.

2.2 Duplicate / Excess Payment

• Extra amount will be refunded or adjusted in the next bill.

2.3 Service Not Activated

• Eligible for full refund if delayed by company.

3. Non-Refundable Charges

• Plan charges once activated.
• Usage during active service.
• Router/ONT rental used period.
• Reconnection/late fees.
• Damaged/lost equipment charges.

4. Refunds on Long-Term Plans

• No refund after activation.
• Early disconnection not eligible.
• Prorated/alternative benefits only in rare technical cases.

5. Refund Method

• Bank Transfer / UPI / Original payment source.
• 3–7 business days after approval.

6. Device / Router Refund Policy

• No refund after sale.
• Replacement only if faulty on delivery or under warranty.

7. Downtime / Speed Issues

• No refund for temporary outages or speed fluctuations.
• Goodwill benefits may be provided case-by-case.

8. Contact Information

9. Policy Update Notice

Updates will be published on the website/app.